Handbook of Research on E-Business Standards and Protocols: Documents, Data and Advanced Web Technologies
Ejub Kajan (State University of Novi Pazar, Serbia), Frank-Dieter Dorloff (University of Duisburg-Essen, Germany) and Ivan Bedini (Alcatel Lucent, Bell Labs, Ireland)
Electronic business is a major force shaping the digital world. Yet, despite of years of research and standardization efforts, many problems persist that prevent e-business from achieving its full potential. Problems arise from different data vocabularies, classification schemas, document names, structures, exchange formats and their varying roles in business processes. Non-standardized business terminology, lack of common acceptable and understandable processes (grammar), and lack of common dialog rules (protocols) create barriers to improving electronic business processes.
Governmental Service Transformation through Cost Scenarios Simulation: The eGOVSIM Model (pages 791-805), Yannis Charalabidis (University of the Aegean, Greece)
Formal methods for measuring the impact of interoperability on digital public services is emerging as an important research challenge in electronic government. The eGOVSIM model that is described in this chapter aims to provide administrations with a tool to calculate the gains from digitising and making interoperable services for citizens and businesses. The chapter presents existing methods for calculating the cost of services for the administration and the service consumers, such as the Standard Cost Model (SCM) and the Activity Based Costing (ABC). Then it goes on presenting a toolset for analytical cost calculations based on the various process steps and the information needs of each governmental service. The eGOVSIM toolset supports the definition of several service provision scenarios, such as front/back office system interoperability, cross-system or cross-organisational interoperability allowing the calculation of time, effort and cost elements, and relevant gains from the application of each scenario. Application results for two cases / scenarios are also presented, so that the reader can see the applicability and overall value of the approach. Lessons learned and future research directions for service cost estimation are also described.
Electronic business is a major force shaping the digital world. Yet, despite of years of research and standardization efforts, many problems persist that prevent e-business from achieving its full potential. Problems arise from different data vocabularies, classification schemas, document names, structures, exchange formats and their varying roles in business processes. Non-standardized business terminology, lack of common acceptable and understandable processes (grammar), and lack of common dialog rules (protocols) create barriers to improving electronic business processes.Handbook of Research on E-Business Standards and Protocols: Documents, Data and Advanced Web Technologies contains an overview of new achievements in the field of e-business standards and protocols, offers in-depth analysis of and research on the development and deployment of cutting-edge applications, and provides insight into future trends. This book unites new research that promotes harmony and agreement in business processes and attempts to choreograph business protocols and orchestrate semantic alignment between their vocabularies and grammar. Additionally, this Handbook of Research discusses new approaches to improving standards and protocols, which include the use of intelligent agents and Semantic Web technology.
In this Book, I had the pleasure to contribute a chapter on eGovernment services costing:
Governmental Service Transformation through Cost Scenarios Simulation: The eGOVSIM Model (pages 791-805), Yannis Charalabidis (University of the Aegean, Greece)
Formal methods for measuring the impact of interoperability on digital public services is emerging as an important research challenge in electronic government. The eGOVSIM model that is described in this chapter aims to provide administrations with a tool to calculate the gains from digitising and making interoperable services for citizens and businesses. The chapter presents existing methods for calculating the cost of services for the administration and the service consumers, such as the Standard Cost Model (SCM) and the Activity Based Costing (ABC). Then it goes on presenting a toolset for analytical cost calculations based on the various process steps and the information needs of each governmental service. The eGOVSIM toolset supports the definition of several service provision scenarios, such as front/back office system interoperability, cross-system or cross-organisational interoperability allowing the calculation of time, effort and cost elements, and relevant gains from the application of each scenario. Application results for two cases / scenarios are also presented, so that the reader can see the applicability and overall value of the approach. Lessons learned and future research directions for service cost estimation are also described.
For more information on the book, visit: http://www.igi-global.com/book/handbook-research-business-standards-protocols/58279#table-of-contents
